Service Advisor
Gilchrist Automotive Gilchrist Automotive Stephenville, TX Stephenville, TX Full-time Full-time $30,000 - $93,726 a year $30,000 - $93,726 a year Seeking experienced service advisor Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? WE WANT YOU! As a Quick Lane Customer Service Advisor at Triple Crown Ford Lincoln, it's more than just a job, it's a career! You will have the opportunity to join an incredible award-winning organization.
We are looking for strong, energetic, people-focused Customer Service Advisor who will help us redefine the car-servicing experience.
Does this sound like you? Apply now! Responsibilities and Qualifications The Customer Service Advisor is the face of our business for our customers and the main point of contact between them and our service technicians.
It is the Customer Service Advisor's responsibility to service the customer in a professional manner, addressing their automotive service and maintenance requirements, as well as present and sell needed products.
It is expected that the Customer Service Advisor is to build rapport with the customer to promote customer satisfaction and long-lasting customer retention.
Must have the ability to communicate effectively, and ensure customers receive consistent, timely and accurate service.
Possess a strong ability to sell and be able to remain calm and handle stressful situations.
Excellent interpersonal skills which demonstrate a customer service-oriented attitude.
Must be able to work with and assist all types of personalities.
Job Responsibilities Greet the customers promptly and courteously--attitude is everything! Listen to customers and clearly translate their repair needs to the technicians.
Upsell additional services using low pressure, high integrity methods.
Provide accurate repair/maintenance estimates.
Adhere to policies on vehicle care and operation.
Timely and consistent follow up on each repair, keeping customers informed of progress.
Inspect repair quality and ensure all work is complete.
Notify customers when vehicles are ready for pick up.
Review and explain repairs and associated costs with customers.
Handle minor customer concerns and complaints.
Keep Service Manager informed of ALL problems, including potential problems.
Maintain Customer Satisfaction Index (CSI) scores in accordance to the Quick Lane standards.
Job Requirements Must be able to manage in a fast-paced work environment with limited supervision Must have great customer service, phone and computer skills Positive, friendly attitude, along with a customer service mentality Must be knowledgeable in the Automotive field Must hold a high school diploma or equivalent Must be a minimum of eighteen years of age Must have a valid driver's license Able to lift up to 50 pounds Able to work on your feet for extended periods of time Job Type:
Full-time Pay:
$30,000.
00 - $93,725.
82 per year
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Shift:
8 hour shift Ability to commute/relocate:
Stephenville, TX 76401:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
1 year (Preferred) License/Certification:
Driver's License (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
We are looking for strong, energetic, people-focused Customer Service Advisor who will help us redefine the car-servicing experience.
Does this sound like you? Apply now! Responsibilities and Qualifications The Customer Service Advisor is the face of our business for our customers and the main point of contact between them and our service technicians.
It is the Customer Service Advisor's responsibility to service the customer in a professional manner, addressing their automotive service and maintenance requirements, as well as present and sell needed products.
It is expected that the Customer Service Advisor is to build rapport with the customer to promote customer satisfaction and long-lasting customer retention.
Must have the ability to communicate effectively, and ensure customers receive consistent, timely and accurate service.
Possess a strong ability to sell and be able to remain calm and handle stressful situations.
Excellent interpersonal skills which demonstrate a customer service-oriented attitude.
Must be able to work with and assist all types of personalities.
Job Responsibilities Greet the customers promptly and courteously--attitude is everything! Listen to customers and clearly translate their repair needs to the technicians.
Upsell additional services using low pressure, high integrity methods.
Provide accurate repair/maintenance estimates.
Adhere to policies on vehicle care and operation.
Timely and consistent follow up on each repair, keeping customers informed of progress.
Inspect repair quality and ensure all work is complete.
Notify customers when vehicles are ready for pick up.
Review and explain repairs and associated costs with customers.
Handle minor customer concerns and complaints.
Keep Service Manager informed of ALL problems, including potential problems.
Maintain Customer Satisfaction Index (CSI) scores in accordance to the Quick Lane standards.
Job Requirements Must be able to manage in a fast-paced work environment with limited supervision Must have great customer service, phone and computer skills Positive, friendly attitude, along with a customer service mentality Must be knowledgeable in the Automotive field Must hold a high school diploma or equivalent Must be a minimum of eighteen years of age Must have a valid driver's license Able to lift up to 50 pounds Able to work on your feet for extended periods of time Job Type:
Full-time Pay:
$30,000.
00 - $93,725.
82 per year
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Shift:
8 hour shift Ability to commute/relocate:
Stephenville, TX 76401:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
1 year (Preferred) License/Certification:
Driver's License (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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